This offer is not available anymore

Technical Support Engineer in Barcelona or Remote

REMY Robotics

Share offer

Job Description

REMY Robotics is the sister company of Arrival, the disruptive UK electric vehicle unicorn, and belongs to the Kinetik technology investment group which supports companies at the cutting edge of such fields as electric vehicles, robotics, autonomous driving, biotech, and artificial intelligence. We’ve brought together the top talent in Robotics, Artificial Intelligence, Computer Vision, Software Engineering, and Mechatronics from around the world to build robotics and digital solutions for the food tech industry of tomorrow. Our HQ, complete with robotics lab and R&D kitchen – is based in Barcelona, but now we’re expanding our tech-enabled B2C food operations to new cities in Europe and beyond that require bringing professional tech support engineers onboard.

The role

Our robotics kitchens are fully autonomous and at the moment technical support is carried out by our technical R&D team. As we’re already building and launching new kitchens, we look for engineers that will help us set up support processes for 2-3 kitchens in the beginning with dozens of them in the near future. On a daily basis, you will work closely with our R&D and Operations teams to deliver the best solutions to problems that our kitchen nodes face. You will develop a deep understanding of our robotic kitchen from both the software and hardware sides. You will develop and improve tools, utilities, and documentation based on your learnings in collaboration with the R&D team. Results of your work will feed future technology development.

What will make you a great candidate

  • Experience in building technical support in a software environment
  • Experience in setting up systems and processes, building troubleshooting scripts and guidelines
  • You know how to document incidents and help the development team to reproduce them
  • You have an eye for design and usability in order to improve the user experience of the system
  • Analytical and problem-solving attitude
  • Bachelor’s / Master’s degree in Engineering
  • Excellent project management and communication skills
  • Fluent spoken and written English
  • A desire to work on something truly world-changing
  • A proactive yet humble attitude

What success means in this role

  • You are able to solve issues as they arise
  • You are able to proactively monitor system performance and mitigate any issues before they occur
  • You can analyse the most frequent issues and propose a solution for them
  • You know how to prioritize requests in the most efficient way for business
  • You have good communication skills and can partner with the R&D team on solving the most complex issues

What we offer

  • You can work from our office in Barcelona or remote
  • The beaches, food, vibes, mountains and architecture of Barcelona (if you decide to work from here)
  • The chance to work on the next big thing in Food Tech
  • Amazing colleagues and a great culture
  • Personal growth, innovation and learning every day
  • Health insurance for you and your family
  • 23-25 paid vacation days (+9 public holidays)
  • Return flights home
  • Gym subscription
  • Relocation assistance

Other operations jobs that might interest you...