Product Expert - Payroll (d/f/m) in Madrid


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Job Description

As a Product Expert within the Customer Experience Enablement Organization, you serve as the interface between the customer and product development and support both areas equally. You collaborate with Product, Design and Engineering as our customers’ advocate, ensuring through data-driven insights and consultation services that Personio meets or exceeds customer expectations. At the same time, you communicate with and educate your Customer Experience colleagues about relevant product updates and changes, which enables them to deliver best-in-class service.

Role Details:

Product, Design, and Engineering Collaboration:
  • Building and sustaining deep product knowledge within your area of ownership
  • Enabling product teams to gain a better understanding of the customer experience by representing the customer's perspective and needs in sprint reviews and standups, discovery activities, design sprints, and other agile ceremonies
  • Partnering with members of Product, Design, and Engineering (PDE) to gather, interpret, and track relevant product and customer usage and adoption data
  • Partnering with PDE on research and discovery activities, as well as quality assurance and regression testing for product releases
 Customer Experience Enablement:
  • Managing, communicating, documenting, and organizing knowledge about product releases and beta tests, updates, deprecations, and other changes to the Customer Experience (CX) organization in a digestible and structured way
  • Offering the highest level of internal CX technical support and supporting the wider CX organization with Product road map questions, User Group Meeting presentations and Q&As, and serving as technical partner and product team representative during customer meetings
  • Collecting and analyzing customer feedback and behaviour and advocating for its prioritization with product teams
  • Co-managing and supporting cross-departmental projects and initiatives working with colleagues from different functions across locations all over Europe
  • A degree with a business, technical, IT, product or data focus, or equivalent/relevant working experience in these areas
  • 2+ years of relevant professional experience, ideally in the B2B/SaaS/service environment, working closely with customer-facing and/or product teams
  • Ability to work independently, effectively, and have a high level of problem-solving skills
  • You are a team player but also assertive, resilient, and very motivated
  • You thrive in a technical environment and have interest in the area of web-based software and software development processes
  • You possess clear and structured communication (e.g., ability to translate different (technical) concepts for various audiences with varying levels of knowledge and goals)
  • You demonstrate data mining and analysis skills (e.g., by using SQL, spreadsheets and comparable business intelligence  tools)
  • Ability to learn quickly, are comfortable with frequent context-switching and are resourceful when it comes to problem-solving
  • You have project management experience or skills
  • You have a very good written expression and strong communication skills in German and English
  • Previous experience in a customer-facing role, payroll processes & systems, or within a regulated industry/product is a plus
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Flexible working arrangements with PersonioFlex
  • Annual personal development budget of €1,000 for conferences, courses, books, career coach, etc.
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Choose between green mobility options, including a bike lease covered by Personio
  • Monthly tax-free stipend of €162 to help cover food and public transportation expenses (Cobee)
  • Private health insurance (company level plan): Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
  • Access multiple fitness studios and sports facilities across Spain for €30 per month with a subsidized Gympass membership
  • Free English and Spanish language classes
  • A beautiful office in the heart of the city, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
Bring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.

With over 8,000 customers and a team of 1,700 in seven offices across Europe, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

About Personio

  • Human Resources

  • Munich, Germany

  • 201-500 employees

  • 2015

Personio is the all-in-one HR software for small- and medium-sized companies. Based in Munich, Madrid and London, Personio's mission is to make HR processes as transparent and efficient as possible so HR can focus on the most valuable assets in the company: the people. The Personio solution includes human resources, recruiting and payroll and supports all core HR processes every business needs to do. More than 2,000 customers in over 40 countries use Personio.

In 2019, tech consultancy GP Bullhound included Personio in a list of 50 European start-ups set to achieve a billion-dollar valuation over the next two years, giving them ‘unicorn’ status.

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