Manager - Site Reliability Engineering in Madrid

Returnly

Workplace
Onsite
Hours
Full-Time
Internship
No
Share offer

Job Description

At Returnly, we help brands that care about shopper loyalty offer better product returns. We are a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. We were backed at the beginning by smart money VCs in Fintech including some prominent members of the Paypal Mafia. Our headquarters are in San Francisco and we have offices in Chicago and Madrid. We are on a mission to de-risk online commerce and are building a team of amazingly talented people to help us do it.

Returnly has recently been acquired by Affirm, whose mission is to deliver honest financial products that improve lives. By building a new kind of payment network — one based on trust, transparency, and putting people first — Affirm empowers millions of consumers to spend and save responsibly and gives thousands of businesses the tools to fuel growth.

About the Role

We are seeking a Manager to lead our Site Reliability Engineering team in Spain, growing the number of engineers responsible for the most critical systems at Returnly. The successful candidate will have experience building teams and mentoring team members, and will bring innovative ideas and approaches, intellectual curiosity, and strong problem-solving skills.

What we offer

Remoteness
We already had a healthy WFH culture before Covid-19 came so when it happened, we just switched to everyday WFH.

Schedule
We have a very flexible approach to working hours. You can stop going to the gym, getting your little ones to or from school, meditating, or doing whatever you need or want. There is a need for a certain amount of overlap with Pacific Coast working hours needed for meetings and collaboration that does not fit into asynchronous communications, however we try to prioritize those, and your main collaborators are based in Spain. A lot of people at Returnly have families, we understand the sometimes unpredictable nature of life and we support everyone taking care of their loved ones and themselves, and we trust everyone to take advantage of this flexibility in a responsible way.

Equipment
You will be provided with an Apple laptop and whatever you need to do your job comfortably and productively. As we are now unable to enjoy our awesome offices, special provisions to help you set up at home will be addressed.

Benefits
Additionally, Returnly offers some benefits to all its employees, like private medical insurance, extra vacation days, team lunches, etc. Employees are eligible for extra benefits related to health & wellness and home utility reimbursement. Every employee has an amount to setup home for working remotely.

Growth
We do performance and compensation reviews, and we will try to help you become your better self, be it via mentoring, training, feedback or the possibility to dab on fields where you are not yet an expert.

Responsibilities

    • Lead and grow our SRE team, remotely across Spain, mentoring individual contributors, from new graduates to 15+ years of experience, and recruiting and developing talent capable of scaling Returnly through high growth
    • Communicate and deliver to commitments, SLAs and SLOs, and increase the velocity of our teams by removing roadblocks
    • Build relationships with other Engineering teams, Product Management, Data Science, Project Management, and related groups to build and improve our growing critical infrastructure, CI/CD, automation, QA and other environments
    • Analyze current and future needs to plan the organizational roadmap of the SRE organization and its continued growth
    • Ensure the availability of systems and services critical to Returnly's mission
    • Drive a culture of reliability and transparency across the engineering organization
    • Embody and champion servant leadership, facilitation, situational awareness, conflict resolution, group engagement, inclusion advocacy, continual improvement
    • Prioritize, direct and appraise the activities of engineers
    • Assertively lead and be a change agent: continuously observe, review and improve the team's productivity and efficiency
    • Align with our Senior Engineering Leadership to drive engineering process and build an engineering culture and brand that is a talent magnet
    • Ensure we hit our engineering hiring plans, leveraging a personal network formed from being effective at ongoing recruiting, and based on solid understanding of local engineering-talent marketplaces and regional differences
    • Champion software development best practices within the organization including design, architecture, code refactoring, performance, XP engineering practices, and quality
    • Ensure that product architecture and technology decisions support corporate strategies and future direction of the products. Assist QA and Customer Success teams with the investigation and resolution of issues

Qualifications

    • Experience managing teams, and leading organizations responsible for production systems
    • 6+ years of experience in software, infrastructure, site reliability, or production engineering
    • Experience running critical systems at scale with an understanding of a wide range of technologies from low-level systems through the application stack
    • Proven track record of cross-collaboration, and influencing without authority
    • Skills in leading high performers as well as performance managing those who need more help
    • Strong communication skills, the ability to advise leadership at the executive level and successfully advocate for initiatives
    • Experience with Amazon Web Services
    • Knowledge of Kubernetes/ECS and Docker
    • Experience in e-commerce or fintech building applications and technology that delight and engage shoppers and foster growth
    • Proven experience building, growing, retaining and inspiring a world-class team of technologists
    • Proven success in recruiting, creating and motivating a strong performing engineering team
    • Track record for delivery in high-growth, fast-paced environment
    • You champion and drive a culture of continuous learning to improve execution and remove roadblocks that are holding the team back
    • You are a strategic partner who can translate business problems to technology solutions
    • You empower self-organization and responsibility within your teams
    • Excellent written and verbal communication. Ability to present information that demonstrates command of the information and ability to connect with the audience
    • Proven customer service orientation
    • Strong analytical/problem solving. Addresses issues with thoughtfulness and urgency
    • Strong decision-making abilities. Good judgment, sound logic, and ability to learn new things quickly
    • Strong collaboration skills, works well with teams across the organization
    • Excellent organization, project and task management skills

Our values

Diversity: We are diverse, independent thinkers and still one team with one mission.
Openness and empathy: We learn and grow by listening to our customers and each other
Integrity: We always do what’s right for our customers, Returnly and ourselves - in that order.
Team: EQ is as important as IQ. We make time to help each other out.
Commitment: We are curious and fearless. We own risk, outcomes and everything in between.

We really love hearing from you, but before applying please check the following...
Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!
 

About Returnly

  • E Commerce

  • San Francisco, CA, USA

  • 50-200

  • 2014

Returnly is the leading provider of digital return experiences for direct-to-consumer brands.

We are the only return solution that lets customers get the right item before returning the wrong one — with zero risk to the merchant. The result is a world-class shopping experience with an average consumer satisfaction score of 91.

We have also built a turn-key solution around our financial technology that includes returns management tools as well as hosted and fully brandable customer touchpoints like package tracking, online returns and exchanges and returnless refunds

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