As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The CSS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, MultiCloud and on-premise environments.
Job Description
We are looking for Cloud Savvy Senior Engineers who will be responsible for delivering our customer infrastructure solutions for private, public, multi-cloud and Cloud at Customer (ExaCC) platforms, understanding the Customer Business and Industry requirements to provide the best service solution.
Career Level - IC4
Responsibilities
As a Cloud Infrastructure Architect in Oracle CSS, you will
- Assess and analyse customers cloud infrastructure needs to make sure that Oracle solutions meet the customer’s objectives.
- Apply industry and Oracle best practices, product knowledge, and business acumen
- Undertake research, investigations and developments in Oracle cloud technology in an appropriate way and communicate the findings to the relevant interested stakeholder groups to inform business decisions.
- Ensure Oracle cloud technologies are leveraged appropriately using best practices.
- Be the Oracle Cloud infrastructure Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial infrastructure solutions cost effectiveness, quality and reusability.
- Providing technical guidance on Oracle cloud and hybrid solutions to customer and other Oracle team members to underpin successful delivery.
- Support solutions around multi-cloud and hybrid cloud setups.
- Ensure successful handover from Implementation toward operations making sure the implemented infrastructure solution will fit the customer requirements.
- Maintain the Oracle infrastructure solution to make sure the customer demands needs will be met.
- Work closely with other CSS teams to make the implementation and operation of the customers Mission critical environments a success.
- Be a key contact for new business opportunities by supporting our presales team. Identify and promote opportunities for sales of Oracle products and services to support business growth.
- Actively lead and contribute to strategic programs and initiatives.
- In summary – you will help the customer take the best advantage of their investment in Oracle.
Job Requirements, Skills and Qualifications
- Minimum of five (5) years of experience on Cloud Infrastructure Technologies (ideally Oracle).
- Read, write, and speak Spanish and English fluently.
- Undergraduate or higher-level degree(s) holder or have equivalent work experience.
- Deliver services both remotely or on-site (depending on the customers requirements).
- Strong problem solving skills.
- Excellent written and verbal communication, including the ability to communicate with technical and non-technical staff at all levels.
- A positive and innovative attitude around design and delivery of solutions to customers.
- Ability to break down complex problems/issues to determine the appropriate assessments and recommendations to fix the issues.
- Think out of the box and be creative with solutions.
- Keen to learn new cloud technologies.
- Positive influence on those around you and motivate others toward success.
- Embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.
Preferred Technical Skills:
- Overall good knowledge of Oracles private, hybrid and public cloud solutions.
- Strong knowledge of Oracle Cloud Infrastructure (OCI) services and architecture.
- Strong knowledge of physical and SDN network technologies.
- Good automation process and technology experience around DevOps, GitOps, AI/ML, microservices, Terraform.
- Good understanding of cloud security.
- Good knowledge of relevant open source cloud technologies.
- Knowledge of Cloud native design solutions.
- Understanding of Oracle Database, Oracle Middleware and PaaS services.
- Knowledge on AI technologies will be valuable:
- Good understanding of AI infrastructure (GPU, RDMA, Nvidia software & tools).
- Experience optimizing AI infrastructure/hardware performance, power consumption, cost, and scalability of the computational stack.
- Understanding of AI/ML computational science and infrastructure.
- Experience designing and implementing Generative AI and RAG use cases or any other common AI use cases.
Required Skills
AI (Artificial Intelligence), Cloud Native, Cloud SecurityCloud, Technologies Communication Skills, DevOps, ML (Machine Learning), Microservices, Network Technologies, OCI (Oracle Cloud Infrastructure), Problem Solving Skills, Process Automation, SDN (Software Defined Network), Terraform, Troubleshooting
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
