NPAW is the leading video intelligence company helping online streaming services grow and the biggest company in the world in terms of video data processing. As a global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, building media experiences that maximize revenue.
Our suite of analytics apps provides advanced visibility of platform performance, audience behavior, advertising and content efficiency, and app navigation in real-time to support data-driven decisions. NPAW serves more than 170 video services and processes over 200 billion plays and over 6 trillion events per year worldwide. Established in 2008 by co-founders of the video streaming service Rakuten TV, NPAW has offices in Barcelona, Madrid, Lisbon and Porto with teams around the world. For more information, visit https://npaw.com.
Description
We are looking for a Technical Project Manager with expertise in video technologies to join our Customer Service Delivery team. In this role, you will manage the end-to-end delivery of customer-focused projects, ensuring they meet client expectations in terms of quality, scope, and timelines.
You will be responsible for overseeing multiple projects, coordinating with clients and internal teams, and ensuring smooth and successful project delivery. This role is perfect for someone with a strong background in project management and customer engagement, particularly within the video technology space.
Responsibilities
- Lead projects end-to-end, ensuring solutions meet customer needs with clear goals, deliverables, and timelines.
- Act as main contact for projects, building strong customer relationships and providing updates.
- Work with internal teams to align objectives for smooth solution delivery.
- Identify risks and challenges, create mitigation strategies, and manage scope changes.
- Ensure high-quality solutions and oversee user acceptance testing for client approval.
- Manage resources and prioritize tasks to meet project deadlines and budgets.
- Collect client feedback to improve processes and services, collaborating with teams for practical enhancements.
Requirements
- Project Management, Business, or Engineering degree.
- Familiar with video protocols (HLS, SSRT, DASH) and tech (H.264, MPEG-TS); networking experience is a plus.
- 3+ years in customer-focused or technical roles; know Agile, Scrum, or Waterfall.
- Strong at managing multiple projects and communicating effectively.
- Self-driven with a keen focus on customer service.
- Bilingual in Spanish and English.
Benefits
- Permanent contract 📄
- Private health insurance with Adeslas 🩺
- Flexible compensation plan for meals, transport, and childcare
- Hybrid work options with potential for fully remote work 🏡
- Flexible schedule ⏰
- 23 vacation days per year 🌴
- Afternoon off on your birthday 🎂
- Career advancement opportunities 🚀
- Access to continuous training 💻
- Language lessons available 👩🏽🏫
- Referral bonuses 🤝
- Diverse international team 🌍
- Fun work environment with events, BBQs, and more 🎉
- Offices in Madrid or Barcelona, with remote work options available 🏢
- Free drinks, fruit, and snacks ☕️🍺🍎🍪
- Exciting technological challenges 🧑🏽💻
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We celebrate the diversity, and we want our employees to reflect those differences. At NPAW, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status, or any other characteristic protected by applicable law.
