Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
As a SysOps at NTT DATA, you will play a dynamic role in ensuring our clients' cloud-based infrastructures remain operational. You will achieve this by proactively managing, monitoring, and resolving escalated cloud incidents and problems, allowing our clients to enjoy seamless cloud services without breaches in their Service Level Agreements (SLAs). Your primary objective is to review client requests or tickets and apply your technical expertise for immediate resolution, focusing on fourth-line support for complex issues.
You will work independently, with guidance from clients, stakeholders, and senior management, to address and resolve all escalated incidents and requests in a timely manner. Keeping clients informed with timely updates on tickets, you will proactively investigate and analyze issues before they become critical, logging all incidents thoroughly and capturing all required information for immediate resolution.
Your role will also include providing fourth-level support for escalated incidents and identifying root causes of persistent problems. Collaborating across teams, you will share knowledge to resolve issues, document solutions, and distribute this knowledge to junior engineers. Acting as an emergency contact for critical issues when needed, you will ensure the smooth handover of open tickets and key operational tasks for the next shift.
You will support, track, and document change implementations, and escalate tickets to management as necessary. Engaging with automation teams, you will identify opportunities for optimizing and automating routine tasks, enhancing efficiency. You will use highly technical troubleshooting tools and diagnostic procedures to resolve issues in complex client environments and coach Service desk and other engineering teams.
In addition to operational duties, you may manage and implement projects within your technology domain, delivering solutions effectively within client-agreed requirements and timelines. You will also have opportunities to work on disaster recovery functions and tests, ensuring the highest standards of DATA protection and system availability for our clients.
To thrive in this role, you need to have:
- Deep technical skills in VMware, Microsoft Azure, AWS, Google Cloud, Oracle Cloud, Veeam, rubrik, Zerto, and more.
- Excellent proficiency in change management processes, with the ability to plan, monitor, and execute changes, identifying risks and mitigation plans.
- Advanced Managed Services experience and knowledge of ticketing tools like ServiceNow.
- Proficiency in active listening, gathering relevant information, and applying technical knowledge to analyze issues.
- Exceptional written and verbal communication skills, capable of working across different cultures and social groups.
- Strong client service orientation with a passion for exceeding expectations.
- Ability to plan and adapt to changing circumstances, maintaining a positive outlook at work.
- Competence in working under pressure and putting in extra hours when necessary.
- A bachelor’s degree in information technology / computing or equivalent work experience.
Workplace type:
Remote Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
