We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Bumble is looking for a Senior User Experience Researcher to help us deliver meaningful and inspiring experiences for our customers. Your research will deepen customer understanding, to fuel our product development process. Working with cross-functional teams, you will be an advocate for our customers and their needs, championing them at every stage of the development cycle. You’ll work on a global brand with strong values, that is changing the lives of millions of people around the world already - and helping us to grow and make an even more meaningful impact in the future.
You will also contribute directly to the development of our expanding mixed-methods research practice, helping us to scale a world-class team.
You will be an experienced research professional with a proven track record of delivering rich, actionable and impactful insights across a range of methodologies, prioritising rigour, impact and collaboration. You will be comfortable working independently in a fast-paced environment, taking full ownership of your research from start to finish.
Key Accountabilities
Deliver inspirational, action-orientated and rigorous insights across the whole product development cycle.
Deepen knowledge of our customers and their needs and uncover opportunities to serve them better.
Apply a wide range of research methods, working remotely and in-person, mixing qualitative and quantitative approaches as necessary.
Work in collaboration with designers, product managers, engineers and data analysts, to bring a customer-centric perspective to the product development process
Help develop and scale the user research function - for example by mentoring junior researchers, documenting best practices, and expanding our methods and operations.
Experience We Are Looking For
6+ years of experience as a user researcher
Experience of a broad range of user research methods, at all stages of the product lifecycle.
Used to running research studies independently, hands-on, end to end.
Experience with modern, agile research tools and techniques.
Experience of partnership with Analytics and/or Data Science teams, and synthesising user research with other sources of data, such as AB Tests.
A history of strong relationships with stakeholders at all levels.
Experience working across multiple markets, and a broad range of customers
A degree in Psychology, Human Computer Interaction, or a related field, and/or relevant professional experience
About You
A thoughtful, inspiring and clear communicator
You know when to be scrappy and when to hold the line on rigour
Hands-on and collaborative, a natural problem-solver
You have strong interpersonal skills, and can easily connect with your partners in product, tech, analytics, business and design.
A dedicated advocate of a user-centred, evidence-based approach to product development, while balancing business needs.
Comfortable with change, and able to thrive in a fast-paced, rapidly evolving environment.
