We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
We’re looking for a Senior Software Engineer I to join our Testing team within our growing technology organization.
At UserTesting, we power human understanding by enabling organizations to learn directly from real users. As a Senior Software Engineer, you’ll contribute to the systems that support how our customers design, run, and analyze tests across our platform.
We are looking for an engineer who is excited to continue growing their skillset — including developing broader full-stack capabilities over time. Across our team, we actively support engineers in expanding their technical scope to enable better collaboration, deeper technical discussions, and more fluid decision-making around where solutions should live within the system.
What You Will Be Doing
Design, build, and enhance features that support growing product usage and evolving customer needs
Own work end-to-end — from technical design through implementation, testing, and production release
Collaborate with your team to translate product requirements into technical solutions, while building and maintaining a robust scalable platform
Collaborate closely with other engineers through pair programming, knowledge sharing, and code reviews
Support and review code from peers, promoting clean code and high engineering standards
Identify opportunities to simplify complexity and improve development workflows
Troubleshoot production issues and ensure reliable system behavior
What We’re Looking For
Core Experience
Strong backend development experience with NodeJS in production environments
Solid backend development experience and comfort working on APIs and services
Good understanding of software design principles, testing practices, and maintainable architecture
Experience delivering production-ready software as part of a collaborative engineering team
Growth Mindset
Eagerness to learn new technologies and expand beyond your primary area of expertise
Interest in developing full-stack capabilities over time
Adaptability to evolving technical and organizational requirements
Nice to Have
Experience with frontend technologies such as React
Experience mentoring other engineers or guiding projects
Exposure to working across different layers of the stack
How You Work
Comfortable working within and improving existing systems
Thoughtful about trade-offs between speed, quality, and long-term maintainability
Proactive in identifying improvements and proposing practical solutions
Collaborative communicator who works effectively with cross-functional partners
Committed to high-quality engineering practices, including unit testing and code reviews
What We Offer
A mission-driven environment focused on human understanding and purpose-led innovation.
Inclusive culture that celebrates diverse experiences, identities, and voices.
Employee Assistance Program (EAP)
Health Insurance
Employee Referral Program
Professional Development Stipend
Remote work stipend
Wellness reimbursement
Volunteer days to support your community involvement
UserTesting is an Equal Opportunity Employer and a proud participant in the U.S. Federal E-Verify program. We welcome people of all backgrounds, abilities, and experiences, and are committed to fostering a workplace where everyone belongs and thrives. Qualified applicants with criminal histories will be considered in accordance with the San Francisco Fair Chance Ordinance, as applicable.
