At Tymit our mission is to give people the self-confidence to live life to the fullest by offering them credit that's smart, flexible and honest.
That's why we launched the world's first instalment credit card – and why we're now partnering with only the most iconic brands to bring the next generation of instalment experiences to their customers.
We believe that everyone deserves financial peace of mind, that credit should only work for you, and that tech will continue to transform the way to shop, pay and manage our spending.
Our talented team is based in the UK and Spain and we're all committed to creating a diverse, fun work environment, with collaboration and the customer at the core of everything we do.
Following our £23m Series A round (which closed in October 2022) and led by Frasers Group, we're focused on our next phase of growth - and creating the future of instalment experiences.
Compensation & Perks
💰 The salary range of this role is 36,800€ - 45,000€ per annum, depending on experience.
🏝 26 days of paid holiday plus bank holidays.
🥳 Your birthday off.
🏡 Hybrid working, traveling to the London and Madrid office as and when needed.
⏰ Flexible working hours.
🤓 Additional days to attend conferences and workshops related to technology and/or events related to Tymit’s industry and sector.
💲 Budget for remote home expenses.
🏥 Private health insurance.
🍎 Alan Healthy Benefits (Nursery, Travel and Ticket Restaurant.)
👩🏽🤝👩🏻 Referral program.
💻 Budget for your home office set up.
About the role
The Senior IT Support Engineer plays a crucial role in Tymit ensuring the smooth functioning of Employees IT systems within the organization. This role involves providing technical assistance to users (employees), resolving hardware, software issues, and the access from users to the different productivity and Tymit platform tooling; always under the security compliance standards that a financial institution requires.
The role should be based in Madrid or nearby, and it should be remote/hybrid because the job will require you to go to the Madrid office often, and from time to time visiting the London offices with expenses covered.
About the culture
Be ready to join a company where collaboration is key. You will be expected to share knowledge and speak up, at the same time you have the ability to listen to others and consider their opinions. At Tymit we are also big fans of good atmosphere and humor, prepare yourself to receive a bunch of GIFs.
Responsibilities:
- Technical Support: Provide timely and effective technical assistance to users via various channels such as in-person, Slack, phone, email, or remote desktop tools. Troubleshoot hardware, software, and network issues encountered by users and ensure prompt resolution to minimize downtime of Tymit employees productivity. Most common exercises involves:
- Ensuring employees hardware laptops working correctly, purchase hardware replacements as required.
- Ensuring Microsoft Intune policies are up-to-date and allowing employees to work correctly under the defined security standards.
- Trouble shooting access to certain Microsoft resources in Sharepoint or OneDrive.
- Trouble shooting OpenVPN common connectivity issue with the support of the Platform team when required.
- Trouble shooting access to certain platforms to Tymit employees under the adequate roles/groups defined.
- Hardware and Software Maintenance: Install, configure, and maintain employees desktops, laptops, and other peripheral devices. Perform software installations, updates, and patches as required; usually done automatically via Microsoft Intune policies, and conduct regular maintenance activities on mentioned policies to ensure that the hardware is in compliance.
This role will require to review that the Madrid and London office have all the hardware & peripherals required setup, secured and tied-up; Will need to run different hardware purchases if needed for the different mentioned offices; and ensuring or supporting its installation; always keeping a clean track and inventory of all of them.
Also, will need to drive onboarding and offboarding procedures of employees in terms of hardware and software activities; which usually implies removal or installation of default software and data from laptops and mobile devices.
- User Management: Create and manage user accounts, permissions, and access rights across various IT systems and applications. Assist users with account setup, password resets, and access-related inquiries. Maintain accurate records of user information and access privileges. The most common platforms users/roles setup are:
- Atlassian (Confluence, Jira, and BitBucket)
- Microsoft 365
- OpenVPN users management
- Slack
- Bitwarden
- Misc of other tools
- Security Compliance: Implement and enforce security policies, procedures, and best practices to safeguard IT assets and data against unauthorized access, malware, and other security threats; this mission is mainly done in Tymit by using Microsoft Intune (MDM endpoint solution), where the different policies are managed, maintained, and evolved to ensure the right security standards on employee's hardware, and software assets; in this sense your team will work hand by hand with GRC and Platform teams to implement correctly different type of manual procedures and automations on maintaining the different hardware and software platforms of the employees.
- Collaboration and Coordination: Work closely with other IT teams such as Platform team, GRC and cybersecurity specialists to address complex technical issues and projects. Collaborate with external vendors and service providers to procure IT equipment, software licenses, and support services.
- Continuous Improvement and cost efficiency: Stay updated on emerging technologies, industry trends, and best practices in IT support. Recommend and implement process improvements, automation solutions, and technology upgrades to enhance the efficiency and effectiveness of IT support services. Embrace cost optimizations and tracking epic work on:
- Improving licensing model on the main productivity platforms like Microsoft or Atlassian.
- Tracking the best cost-efficient hardware and peripherals for the employees in case of replacement or new hardware.
- Looking for new software solutions for employees that are more cost-effective and secure than existing platforms.
Qualifications & Technical expertise:
- Bachelor’s degree in Computer Science, IT, or similar formation that could overcome the field.
- Strong technical knowledge on Microsoft 365 productivity tools ecosystem.
- Proven experience managing MDMs systems like Microsoft Intune
- Proficient setting up permissions on roles, groups and users around Azure Active directory (Microsoft Entra ID).
- Proven experience in IT support roles, preferably in a corporate environment.
- Managing purchases of new or replaced hardware pieces.
- Performing onboarding/offboarding of Tymit employees.
- Track hardware of the company managed for employees.
- Strong technical knowledge of desktop operating systems as “admin“ on Microsoft Windows, macOS, iOS, and Android (Linux is a plus);
- Hardware/software troubleshooting, including mobile devices
- Experience using remote applications to connect with the users.
- Experience with IT service management tools such as JIRA.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with users of varying technical expertise; mainly in English and Spanish.
- Customer-focused mindset with a passion for delivering high-quality support services.
- Experienced and good documentation creator skills such as user guides, knowledge base articles, run-books and troubleshooting procedures.
If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.
To meet our regulatory obligations as a licensed financial services company in the UK, Tymit needs to take background checks, Criminal and Credit checks, our new hires to help us safeguard our users. If you have any concerns regarding this process, please discuss this with our People Team.
Tymit is made up of people from various backgrounds, and you are welcome for who you are, no matter where you come from, what you look like. We seek to create a culture where everyone can belong because we believe that people do their best work to show up every day as their authentic selves. So, bring us your personal experience, your perspectives, and your background.
We do not make hiring or employment decisions based on race, religion, age, national origin, gender, gender identity or expression, sexual orientation, marital status, disability, pregnancy status, or any other difference. If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Privacy Notice for Recruitment
Please see the full privacy notice and data processing agreement on Bamboo's website for full details: General Privacy Notice | BambooHR and BambooHR Data Processing Agreement | BambooHR
Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- access to your personal data and to certain other supplementary information that this Privacy Notice is already designed to address
- require Us to correct any mistakes in your information which We hold
- require the erasure of personal data concerning you in certain situations
- receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal data concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to Our continued processing of your personal data
- otherwise restrict Our processing of your personal data in certain circumstances
- claim compensation for damages caused by Our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- contact Us using Our Contact details below,
- let Us have enough information to identify you,
- let Us have proof of your identity and address, and
- let Us know the information to which your request relates.
