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Senior Client Solutions Engineer en Barcelona

Stuart

Categoría
Operaciones
Industria
Industria Logistics
Lugar de trabajo
En sede
Horas
Full-Time
Prácticas
false
Habilidades
API Integrations
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Descripción de la oferta

Stuart (DPD Group) is a sustainable 🌱 last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission 🚀
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 800+ employees with 90+ nationalities working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Portugal 🇵🇹, Spain 🇪🇸 and the U.K. 🇬🇧

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌

Let's talk about Client Solutions Engineering (CSE) ⭐️

Client Solutions Engineering team is part of the Tech organisation, and is responsible for facilitating clients’ integrations, by providing the best tools, such as technical documentation or best practices guides, and accompany them in all phases of the project lifecycle: from pre-sale to go live, but also day to day troubleshooting or improvements. The CSE team has a central position, between commercial and account management teams, but also product and development teams. The role will be based in our Barcelona office (hybrid), working directly with Harold Carrel Billiard, Lead CSE.
Working autonomously in a fast-changing environment, having an impact on the growth of a successful company, making transport greener in the cities, solving real-life problems - these are just a few things representing the role. As Stuart grows, the team grows which means there's lots of room for real career development! 💫

What will I be doing? 🤔

    • Leading strategic integration projects that require internal cross-department collaboration and alignment
    • Advocating for team or integrator needs internally including working closely with Product and Development teams.
    • Working closely with the Partnership team on strategic projects.
    • Being the go-to person on technical matters for internal teams including Commercial and Account management teams.
    • Comfortable troubleshooting and escalating detected issues when necessary.
    • Leading team OKR’s to make meaningful contributions to company goals and team efficiency
    • Improving and upholding team processes to ensure the continued success of CSE day-to-day duties
    • Contributing towards the success of the whole team by actively mentoring or guiding others, and driving initiatives for continuous improvement
    • Hiring, onboarding and managing individual contributors

What do we need from you? 😎

    • Fluent in English and Spanish
    • Great ability to explain technical concepts to technical and non-technical audiences
    • Proven experience in dealing with tense conversations
    • Proven experience in managing Enterprise technical projects requiring cross-team collaborations
    • Initiative and perseverance to overcome challenges
    • Passionate about improving communication processes and relationships with clients
    • 4+ years experience in managing technical projects such as API integrations or similar
    • Any technical, communication, or business studies

The stuff you wanna know 😉

    • Family-friendly work-life balance - hybrid work from home and flexible hours 🏡
    • Ticket Restaurant by Edenred (€11 daily) 🥗
    • Unlimited access to Udemy for all your learning and development needs 📚
    • Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks 🎓
    • Stuart is putting Mental Health Awareness first! Wellness Allowance (€40 monthly) to use in any gym or sport class 🧘
    • Private healthcare provided by Sanitas 🧑‍⚕️
    • Free monthly Bicing card for non-remote workers 🚲
    • Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉
You’ve read all this way but you’re missing a skill or two? No problem, it’s our job to up-skill you to take your career to the next level. What we’re trying to say is, don’t be afraid to apply if you don’t tick all the boxes 💪

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙

Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗
 

Leer la descripción completa

Acerca de Stuart

  • Logistics

  •  Barcelona, Spain

  • 1-50 employees

  • 2015

Stuart is speeding up the way local goods are transported in a city by allowing anyone to deliver anything at any time. Connecting people and businesses with local couriers, Stuart is the on-demand urban logistics app & platform that will transform our daily life.

Stuart mission is to become the on-demand delivery leader in every supercity of the world through a simpler, quicker and cheaper transportation model.

From data scientists to restless couriers, designers to operation managers… Stuart strength rests upon our plurality of skills and expertise, building up our unique team. They operate from their headquarters in Barcelona, as in Paris, Brussels, London and Berlin, the first cities they'll ride through.

Co-Founded in 2015 by D. Leca (Sparrow founder acquired by Google in 2012), Stuart is now backed by great entrepreneurs such as J.D. Blanc (Allociné), J.A. Granjon (Vente-privee.com) and O. Mathiot (PriceMinister), with a total investment of €22 million.

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