Are you passionate about building foundational technology that fuels the world’s digital innovation? At New Relic, we provide the leading unified data platform for all things observability – helping engineers, developers, and operators make decisions using data at every stage of the software lifecycle. Our Observability Agents team is at the heart of that mission, creating groundbreaking capabilities that orchestrate, manage, and optimize observability agents at scale.
We’re looking for a Principal Product Manager to lead a new strategic initiative within our Observability Agents team. In this role, you’ll be responsible for defining vision, strategy, and roadmap for an enterprise-grade solution that orchestrates and streamlines the lifecycle of observability agents and integrations.You'll collaborate closely with engineering and product design to solve complex challenges around instrumentation, configuration, and data management with new systems and experiences. If you love turning ambitious ideas into impactful enterprise products that delight customers, let's talk!
What you'll do
- Define and drive the product strategy for our next-generation observability orchestration solution and align your vision with broader company goals
- Lead cross-functional collaboration with Engineering, Product Design, Sales, and Marketing to translate customer insights and technical opportunities into impactful product capabilities
- Evangelize the product vision internally and externally, providing thought leadership on how modern observability practices can transform DevOps efficiency and drive customer value
- Engage deeply in technical design discussions around distributed systems, client-server architectures, cloud native stacks, and advanced instrumentation workflows, leveraging your strong engineering or equivalent background
- Steer end-to-end product development from concept through launch, ensuring high-quality and timely delivery, continuous iteration, and measurable business success
- Champion product excellence by setting high standards for design, user experience, security, and performance while addressing complex enterprise needs at scale
- Coach and influence the broader product and engineering teams as a subject-matter expert with clear priorities, measurable goals, and unwavering focus on customer success
This role requires
- 10+ years of experience in product management, software engineering, or related technical field, with hands-on software development or equivalent background
- Proven track record of leading complex, highly technical products through the full development lifecycle, ideally in an enterprise of B2B context
- Deep understanding of client-server architectures (Linux, Windows), cloud-native technologies (Kubernetes, containers, microservices), and modern software development practices
- Familiarity with observability concepts (metrics, logs, traces, instrumentation, data pipelines) and/or related platforms is a strong plus
- Exceptional communication skills with the ability to distill intricate engineering details into compelling product narratives for diverse audiences of both engineering and non-technical stakeholders
- Customer-obsessed mindset, always seeking ways to solve real-world customer challenges and deliver the best possible user experience
- Strong leadership and collaboration skills, adept at influencing cross-functional teams and aligning multiple stakeholders towards a common vision with clear, measurable outcomes
- Passion for innovation and an energy to navigate uncharted territory, a willingness to guide teams through ambiguous design phases, and a drive to shape the future of observability at scale
Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
