Seeking a smart, creative and resourceful
technologist who will be responsible for exceptional back-end technology
support for Netflix’s Tech Ops team. This position will be based out of
our Madrid office and will report into the Tech Ops Manager
based in Los Angeles, USA. You will be an integral part of the Tech Ops
team that supports our productions and their technology needs, managing
the back-end help on all our IT offerings, systems and devices.
Your Responsibilities
As
an integral member of the Tech Ops Asset Deployment Services team, the
IT Technician will own a multitude of IT operational tasks such as
imaging PC and Mac laptops, managing production hardware inventory,
remote hardware support, software requests, equipment procuring,
managing vendor relationships, negotiating rental agreements,
dispatching IT equipment requests, troubleshooting, etc. You will ensure
requests are resolved with great customer satisfaction and provide the
very best solutions for Tech Ops customer base.
Your Skills & Experience
- A minimum of 5 years of IT or Desktop Support/System Administration
- Experience working on a 1st Tier technical support team (within a studio production environment is a big plus)
- Strong fundamental knowledge in networking protocols and troubleshooting
- Familiarity with distributed computing environment concepts; local and network based user and group accounts and permissions
- Knowledge of IT best practices around data security
- Strong
experience in identifying, assessing and securing technology vendors
while managing and negotiating rates, SOWs and contracts
- Experience
supporting Cloud and SaaS Applications and SSO, including Google Apps
for the Enterprise (Gmail, Calendaring, Drive, Sites and Google Groups)
- In-depth
knowledge of and the ability to perform remote troubleshooting on Mac
OS, Chrome OS, Windows, Linux, and various applications including Office
and Adobe Acrobat
- Mobile device support including iOS and Android devices
- Experience with supporting users remotely (Gotoassist)
- Excellent interpersonal and communication skills
- Driving and optimizing provisioning workflows to ensure a streamlined process for all hardware and software requests
- Professional fluency in English and Spanish
Your Core Competencies
In addition to the resonance of our company values articulated within the
Netflix Culture Memo, you demonstrate the following competencies in your work:
Innovative
Mindset: You’re able to generate creative or transformative solutions
that result in improved performance, higher quality and/or increased
value; you see ambiguity as a challenge, but also as an opportunity to
stretch outside of your comfort zone.
Problem Solver:
You’re able to systematically identify and deconstruct issues,
obstacles and opportunities and then fashion and implement effective
solutions. You have an uncanny knack for arriving at solutions through
unconventional methods and developing a plan to put them into action.
Value-focused:
You ensure the work you are doing is continuously adding value to your
customers and teammates as well as perceiving issues and opportunities
that may detract from or increase that value. You measure the quality
of your work based on your customer’s satisfaction.
Self-driven:
You fully own your work scope, clear blockers and manage priorities
effectively without requiring excessive direction. You’re a quick
learner and you adapt your communication to the context of your audience
and engagement.
Catalyst for growth: You
continuously pursue and share knowledge, provide help to others and
define clear and measurable goals to increase individual and team
contribution. You exhibit an innate desire for continuous growth and
improvement.