Lingokids is on a mission to help families raise amazing kids through Playlearning™. Want to come with us?
Lingokids are revolutionizing kids learning. We’ve already helped millions of children to become confident, conscious, resilient, lifelong learners but we’re nowhere near done.
We want every single child to reach their full potential—and we’re looking for remarkable people to drive us forward on this journey and help shape a brighter future for families everywhere.
On the next page of our neverending story is a hunt for the best IT Support Engineer in the business. Up for the challenge?
Join the Playlearning™ revolution
At Lingokids we believe in letting learning and play collide so kids’ curiosity can lead the way. We’re so passionate about this, we even created our own word. Yes, really! Playlearning™.
We create games, animated series, podcasts, songs, videos, courses and more, all handcrafted by our dedicated team of storytellers. All of our Playlearning™ content is designed to boost academic progress, teach modern life skills and bring joy to children aged 2-8. Our free app has 100 million users and our YouTube channel has 2.5 million subscribers, teleporting millions of little learners to the Lingokids universe every single day.
We’re proud of our safe, ad-free environment that prioritizes healthy, peace-of-mind play. No gremlins grabbing personal data here, nuh uh. Best of all? Our Playlearning™ content is backed by education experts from around the world.
But wait! There’s more? We’re expanding our portfolio with licensed digital products and partnerships with brands like Amazon, Ravensburger, UNICEF, Tosta Rica, H&M, Ikea, and McDonald's.
What you’ll do
- Technical Support: Provide hardware, software and network technical support to employees, resolve issues, and manage escalations.
- Process Management and Automation: Design, manage and automate core recurring processes, including onboarding/off-boarding employees and contractors, account/resource management, equipment administration, and software license management.
- Vendor Management: Manage external vendors and service providers, evaluate new technologies and services.
- Documentation: Maintain IT knowledge base up to date.
- Security and Compliance: Ensure security and compliance through initiatives like security training, password rotation, audits and remediation work.
- Continuous improvement: proactively evaluate IT systems and processes to identify and implement improvements and innovations that enhance productivity and employee satisfaction.
What you’ll bring
- Educational background in Information Technology or a related field, or proven expertise gained through self-directed learning and experience.
- Proven experience working in IT Support, ideally in a fast-paced startup environment.
- Customer-oriented approach with the ability to provide excellent service in response to internal requests and needs.
- Excellent troubleshooting and problem-solving skills for both software and hardware issues.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency in networking.
- Familiarity with cloud services (e.g., Google Workspace, Slack, GitHub).
- Familiarity with security concepts.
- Strong written and verbal communication skills across technical and non-technical stakeholders.
- Proactive self-starter with the ability to work independently and as part of a team.
- Scripting knowledge, or willingness to learn automation. We currently use Ruby.
English is a must. We are a multicultural team, and we are providing a service in English so, we don't care about certificates, but we expect you to be able to communicate fluently.
Life at Lingokids
🏡 Remote working within Spain
We have a remote-friendly culture, with flexible work setups between our beautiful offices in Madrid, Málaga and Barcelona, and your cozy casa. Office attendance? Your presence in the office is optional, empowering you to choose where you work for optimal productivity.
📈 Stock options
Joining Lingokids means you can choose to own part of the company. You’re invested in our success and we want you to know that we’re invested in yours, too.
📚 Career growth
We believe that we only get better together. Our strong feedback culture creates an ideal environment for professional growth and, to keep your knowledge fresh, we offer €2000 a year for books, conferences, and training. Feel like something’s missing? Just ask!
💬 Language lessons
At Lingokids, learning is what we’re all about! That’s why we offer free language classes so you can brush up on your Spanish, English or Portuguese ¡Qué excelente!
🩺 Health Insurance
We want you to be happy and healthy at work and get the care you need when you’re not—so we offer optional health insurance through Adeslas at competitive rates.
🧠 Mental Health Support
We offer 4 free TherapySide sessions to help you always feel at your best, both personally and professionally.
💳 Flexible compensation
We use Cobee to roll your monthly meal and transport expenses into your payroll.
🍲 Meal allowances
Every month we’ll drop a tasty €60 onto your Cobee card to spend on restaurants and food delivery services. Honestly, there’s no big reason why. We just want you to enjoy some good grub.
🖥 Home office setup
Want your work-from-home setup to start living its best life? We’ve got you covered with a €400 allowance to put together an ergonomic place, plus an extra €35 each month for remote work expenses.
🌍 Visa sponsorship
Need a visa to work in the EU? We’ll guide you through the visa process and cover the costs, making your move as smooth as possible.
Don't be a stranger
Not ticking all the boxes for this particular role? We’d still love to hear from you! We’re on the hunt for someone who’s passionate about our mission, not someone who’s perfect on paper.
Diversity, Equity, and Inclusion
Lingokids is committed to creating an equitable and inclusive environment where people from all backgrounds can thrive. We believe diversity fuels our innovation. Every day, we teach kids about the strength found in differences and this remains a value that is core to our Playlearning™ approach.
We’ll consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
