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OVERVIEW
The Process Development Coordinator plays a crucial role in supporting the Services team by facilitating the smooth execution of development and improvement initiatives within DataForce. This role works with relevant stakeholders
to oversee process development within DataForce.
2.0 DESCRIPTION
The Process Development Coordinator is responsible for collaboration with the DataForce Services team to identify process gaps, and address them by creating and/or improving existing procedures. This role is also responsible for supporting their colleagues with day-to-day tasks within DataForce Services team.
Liaise with stakeholders to understand process related needs/gaps and root causes of existing issues
Support team in process development and process documentation activities
Collect and analyze data through system and interviews
Process and investigate inquiries regarding process documentation
Provide support for team members seeking consultation and DataForce services-specific support
Collect feedback and findings from stakeholders and share it with the DataForce Services team to ensure continuous process improvement
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
3.0 REQUIRED SKILLS
Exceptional communication skills
High-level interpersonal and relationship building skills with ability to interact with stakeholders within different departments
Demonstrated business English language proficiency
Outstanding teamwork and collaboration
Demonstrated analytical, critical-thinking, problem-solving skills – ability to analyze a situation and propose solutions
Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products
4.0 REQUIRED EXPERIENCE AND QUALIFICATIONS
Minimum Bachelor’s degree or its equivalent
1+ years in roles with similar responsibilities
Acquainted with process improvement methodologies
Knowledge of AI Machine Learning data-related projects (including speech, text and computer vision data collection, data curation and annotation projects)
5.0 DESIRED SKILLS AND EXPERIENCE
Experience working with crowd workers/community
Experience working in a multinational/multicultural virtual working environment
Experience in working in a cross-functional/matrix organization
Fluency in a language other than English
