We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.
A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Team
You will be partnering with the Engineering, Design, and Research teams to ensure the right definition and delivery for every initiative. You will work with other Product Managers to establish goals early in the life cycle, define key metrics, and continuously communicate the state of planning, delivery, and risk. You will be building products that empower UserTesting’s customers to build amazing experiences for their customers. This team rolls their sleeves up and dreams big while delivering value predictably.
The Opportunity:
As an Associate Product Manager at UserTesting, you'll be at the forefront of solving problems related to the discovery, organization, and accessibility of customer content within our platform. This role is inherently cross-functional, working closely with teams across engineering, design, marketing, and customer support to drive product initiatives from inception through development, release, and beyond. You will focus on understanding and addressing the needs of our customers, ensuring our product continues to exceed their expectations.
You should have a strong sense of UX design and a passion for tackling challenging issues that provide substantial value to our users. Your role will involve input into crafting the product roadmap, leading execution, and measuring the success of the improvements delivered to understand success and continuously improve.
What You’ll Be Doing:
Manage priorities and initiatives throughout their planning, development, and release cycles.
Deeply understand the needs and problems of our customers.
Lead and collaborate with a cross-functional product team including design, engineering, marketing, and more through rapid product cycles to deliver new features our customers will love.
Be the voice of the customer (both current and future) in all aspects of product development and delivery.
Keep an eye on our fast-moving market to remain well-positioned.
Drive alignment and buy-in at all company levels to rally everyone around your vision.
Measure and report on the success of product initiatives to ensure continuous improvement.
Writing requirements for engineering and design teams while partnering with them to ideate solutions.
What we are looking for:
Direct or adjacent experience in product or project management, particularly in an agile SaaS environment.
A passion not only for product but helping identify and solve problems for others.
Strong understanding of user-centered design principles as they relate to web applications. Bonus for work experience in UI/UX design.
Direct or adjacent experience in developing, managing, and launching web-based software products.
Strong technical and data-analysis skills - you should know your way around a spreadsheet.
Outstanding written and verbal communication, as well as interpersonal skills.
Agile, adaptable, and capable of delivering new products and features iteratively. You should be comfortable with change, helping communicate change management, and having backup plans for your backup plans.
Familiarity with various aspects of Lean methodologies, including customer development, hypothesis-driven planning, and evidence-led product design.
Experience working in a data-driven environment, ideally with both qualitative and quantitative research experience.
Must be resourceful, self-motivated, and able to be successful in a non-traditional entrepreneurial team-based environment.
Exceptional organizational skills, with the ability to prioritize and manage several initiatives at different stages simultaneously.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
