FCM Travel is one of the largest and fastest-growing global business travel management companies with a worldwide reach of almost 100 countries. Despite our size, we are still among the disruptors in the corporate travel industry. We put the customer at the centre of everything we do, and we are driven to build an agile and customisable travel technology platform that anticipates and solves the needs of each business. We also pride ourselves on having a bit of an edge. We strive not to be #1 but the #1 alternative. See our video to discover who we are, or read more about us at www.fcmtravel.com, and concretely about the FCM Digital team here https://fcmdigital.factorialhr.es/#team
About the Team
The FCM Digital team is a small, nimble team making a giant impact! We aim to create a new digital experience to transform the corporate travel technology ecosystem. Acting as a start-up within a larger organisation, our technology is stable and mature, providing a seamless user experience through various third-party online booking tools (OBTs). As we aim to enhance our user journey by integrating more of the booking experience within our platform, we seek a highly skilled and business-oriented Technical Product Manager to lead this transformation. We are all about maximising flexibility while maintaining the highest degree of user experience.
We strongly believe that success is a team effort. We ideate together, create together, fail together, learn together, and succeed together. Using an agile development methodology, our teams "shape ideas" until we feel they are ready for us to build meaningful products that our end customers love to use. If you are passionate about exploring, can navigate using a North Star, are dedicated to delivering and driven to solve customer problems, then the FCM Digital team is for you.
The Role
The Technical Product Owner will analyse, plan, and execute a project to integrate and end-to-end booking experience for corporates in our tool. This role requires a deep understanding of both business strategy and technical requirements. The successful candidate will work closely with stakeholders, including business internal stakeholders, OBT technical team and internal engineering teams, to ensure seamless integration and enhanced user experience.
The ideal candidate for our project will possess a good understanding of flight aggregation, with a core focus on manipulating large datasets and using sophisticated algorithms to synthesize and present comprehensive flight data from diverse sources. They should demonstrate a strong capability in using APIs for real-time data fetching, ensuring policy compliance, and optimizing the search and booking process to deliver fast, accurate responses. The key is to efficiently aggregate flight information, enabling users to efficiently compare options and make informed decisions. Their expertise will be instrumental in developing a platform that streamlines flight selection by price, timings, duration, and other preferences, all while maintaining an exceptional user experience through smart data handling and algorithmic precision.
·Engage with internal and external stakeholders to understand their needs and challenges.
·Communicate effectively with business internal stakeholders, OBT technical owners, and internal teams to align on project goals and deliverables.
·Analyse the pros and cons of various integration solutions, considering both business and technical perspectives.
·Develop a strategic roadmap for integrating this booking experience within our platform, reducing reliance on third-party OBTs while maintaining flexibility for our clients.
·Collaborate with OBT technical owners to analyse integrations and API usage.
·Ensure technical feasibility and compatibility of integrations with our platform.
·Focus on improving the overall booking experience within our platform.
·Gather and analyse user feedback to continuously improve the product.
- You will work with the other Product managers, Operations, Product Marketing and Product Delivery to ensure a successful go-to-market for any new developments.
- You will manage the lifecycle of products and features within the FCM platform.
- You help contribute to setting the product strategy based on business objectives.
The Expectations
- You will strive to understand "why" we are doing something before understanding "what" we are doing.
- You will engage with customers and stakeholders to gain intimate knowledge of their challenges and aspirations.
- You will continuously learn about technology, the travel industry and user experience.
- You will base decisions on data and analytics.
- You will test theories and learn from the outcomes.
What You Bring
- 5+ years as a Product Owner, Product Definition or Business Analyst in a highly technical environment.
- Knowledge of flight aggregation is a must.
- Strong verbal and written communication skills.
- Proven track record of making data-driven decisions and testing theories before committing.
- Strong background in user-centred design and user research.
- Experience in engaging with customers and internal stakeholders.
- "Can do" attitude is mandatory.
- Fluent in English; Spanish or Greek is a plus.
- Knowledge of APIs (REST, graphQL) and API Platform (Postman) is desired.
The Work Environment
- We are dedicated to help you grow as a professional. We have a dedicated budget allocated to Product Managers in one of the best product schools worldwide (Reforge), language classes, courses and conferences, and learning within the team.
- We are a flexible team that can work remotely or in several offices across Europe.
- There will be occasional travel to meet face-to-face with colleagues.
- You can set your work schedule to suit your work-life balance (as long as you are available during some core hours to collaborate with the team).
- You will have a budget to choose an office technology setup that works for you.
- You will be part of a dynamic, energetic team committed to everyone's success.
