Staff Software Engineer - Contact in Madrid

Glovo

Workplace
Onsite
Hours
Full-Time
Internship
No
Share offer

Job Description

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, and diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (For example she/her/hers, he/him/his, they/them/theirs, etc).

YOUR WORK-LIFE OPPORTUNITY:

We are looking for a Staff Software Engineer to join the Contact Cluster. Our vision is to deliver industry leading and best in class customer service experience to all of Glovo users.

We achieve our vision by delivering on four fronts:
1) Building a communications platform that connects users, couriers, partners and agents.
2) Build automations and self-service tools for resolving user problems. 3) Deliver a set of tools and processes that enable our agents to deliver the best customer service experience in the shortest time possible. 4) Enable automated learning from the issues our customers run into in order to continuously improve their experience.

This is a high-autonomy, high-impact role. Reporting directly to the Cluster Director, you will be working closely with senior engineers and engineering leaders on solving the most important and strategic problems in the cluster. Some of the challenges that you will get to work on include Architecture, Scalability, Experimentation, Backend-Driven Solutions, Performance, etc.

Be a part of a team where you will:

  • Get the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
  • Collaborate and learn from each other
  • Define and execute the engineering strategy for the cluster and the whole engineering organization

You will be responsible for:

  • Designing and building scalable distributed systems, ensuring their quality.
  • Define the long-term vision & engineering strategy of the cluster.
  • Be part of the Senior Engineering leaders community and influence the future of engineering at Glovo.
  • Enabling engineering teams to produce high quality, innovative solutions

You have:

  • An empathetic, inclusive and curious attitude
  • A passion to make a positive impact on the life of millions of people through technology
  • At least 10 years of experience in software engineering roles and agile environments
  • Experience breaking down the monolith into microservices
  • Ability to design scalable distributed systems
  • High level of autonomy and internal drive to identify and solve problems with a bias for action
  • Strong leadership skills and ability to influence other people
  • Demonstrated experience in enabling engineering teams to produce high quality, innovative solutions for technically challenging problems
  • Ability to thrive in dynamic environments
  • Excellent spoken and written English is a must

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience our Glovo Life benefits:

  • Enticing Equity Shares plan
  • Comprehensive Private Health Insurance
  • Spanish lessons
  • Discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Fresh fruit and healthy snacks every day, fun with colleagues on Fridays, Culture Days every 2 months,
  • Continuing education opportunities, opportunities to grow your skills, acquire new ones and share your learnings with others!
  • An environment where you are actively encouraged to bring your authentic self to work in a safe, diverse, collaborative experience.
  • Discounted Gym memberships
  • Flexible time off (take the time you need)

What you'll find working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!

 

At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

 

Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

 

About Glovo

.

Other software engineer jobs that might interest you...