We're looking for a Software Engineer to join our Mobile Services team where you will play a key role in the future of Zendesk’s products.
We build and support the backend that powers the Mobile products including the SDKs that are used in some of your favourite apps.
In Zendesk, we value the people that create our great products and encourage each other to grow and innovate. We offer our employees a competitive benefits package & ensure relevant opportunities for professional growth and performance in a diverse and inclusive environment. Zendesk also believes in the importance of a healthy work-life balance and offers ample flexibility & full parental leave.
What you’ll be doing
Be part of a team of dedicated, passionate, and humble engineers who own their products and share a vision for what they build.
Be a hands-on developer — you’ll actively contribute to the codebase every day. You understand that you will be asked to review and work on your peers’ code and the other way around.
Actively participate in coding, pair programming, reviewing pull requests and testing.
Participate in the development life-cycle including conception, design, implementation, testing, rollout and making everything run efficiently in production.
Work across a broad range of technologies including languages like Scala & Ruby with popular libraries such as Ruby on Rails and Akka Streams, on top of distributed event streaming solutions and data storages like Kafka and Aurora MySQL running on stateless containers on Kubernetes.
Participate in technical discussions and communicate your ideas or vision to others. You thrive in dealing with sophisticated problems, open to debates and brainstormings.
Proactively contribute to improving our infrastructure, code, and processes.
What you bring to the role
Required experience:
Experience working with backend technologies.
A proven understanding of Scala.
Experience in relational database management systems and SQL.
Ambition and high motivation to understand complex systems, focused on identifying and decomposing requirements.
A hunger to work on a huge existing code base and improve it.
Excellent communication skills. You can effectively express your point of view to others and just as importantly, actively listen to others ensuring a good discussion.
Comfortable with picking up new technologies and languages.
Bonus requirements:
Some experience with Ruby or a motivation and ability to learn it.
Understanding of Kafka and Streaming Data Architectures.
Knowledge of AWS, SNS & Kubernetes.
Experience working with Datadog.
Understanding of SLIs, SLOs & error budgets.
Some experience with the Rails Framework.
Tech Stack
Most services in Zendesk are written in Ruby with some written in Scala.
We rely on multiple data stores such as MySQL, Memcached, Redis, Kafka, Elasticsearch.
#LI-MOC1
#LI-Remote
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
