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We are seeking a Technical Administrator that is motivated to provide advice and guidance around technical design decisions on our Salesforce platform, carry out key platform administration responsibilities, with a focus on low code configuration. You will be responsible for managing the Salesforce Platform as well as delivering enhancements and enabling new features/products to support our business needs. This role is analytical, hands-on, and the right candidate enjoys digging into requirements and working towards a solution in a collaborative environment.
Your opportunity...
We have recently completed rebuilding our 15+ year legacy Salesforce instance. Our focus now is to continue to add value by enabling our business through technology while further globalizing our people and processes. The business processes we enable in our Salesforce are end to end as we cover Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers.
This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations with our other important platforms. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.
Your mission...
- Align business processes with Salesforce best practices and help ensure solutions deliver measurable business benefits.
- Collaborate on solution design.
- Assist with translating functional business requirements to technical design focused on enabling the business and support creation of User Stories within a Product Backlog.
- Assist with identifying unnecessary technical debt.
- Provide escalated technical user support – particularly post deployment (bugs/issues and data requests where Level 1, 2, 3 support teams require assistance).
- Design, configure, develop solutions using the full Salesforce toolset focused on declarative first.
- Configure objects, fields, page layouts, lightning record pages, record types, etc. in SFDC, ensuring alignment with requirements and existing security and structure.
- Work closely with business analysts and stakeholders to review business process and optimization of current solutions.
- Review, manage, regression test - Salesforce releases (3x per year).
- Assist with testing/QA (Peer Review).
- Support UAT process by working with Business Analyst and key stakeholders on developing and executing test plans.
- Support Deployment process by working within Sandbox environments and moving components through environments.
- Work with Developers to provide direction where advanced solutions are required.
- Create and maintain detailed documentation for technical design, case/ticket notes, lessons learned.
- Communicate and update project status for tasks assigned.
- Work with Support, Governance, Enablement teams on roll out to Users.
Our ideal candidate...
- 3-5 years hands on experience with Salesforce, ideally with an administration role.
- Certified Salesforce Administrator or higher.
- Experience with Lightning UI.
- Experience in training and supporting nontechnical staff in the use of Salesforce.
- Strong analytical and problem-solving skills, as well as troubleshooting expertise.
- Ability to prioritize effectively and escalate issues as required.
- Strong working knowledge of Salesforce configuration (Process Builder, Formula fields, Validation rules).
- Strong ability to develop and support Salesforce analytics including complex reporting and dashboards.
- Experience working with Agile development teams using SCRUM.
- Strong ability to perform data cleansing and mass updates for users.
- Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved.
- Knows how to embrace conflict to achieve a win/win outcome for all parties involved.
- Strong understanding of Salesforce core data model (Sales & Service Cloud).
Your benefits...
- Tick destinations off your bucket list with our discounts on travel and accommodation.
- Enjoy 25 Days Off per year plus 5 Compensation days!
- Learn a new language with our free language learning platform (Global Exam).
- Employee Retention Share Scheme through Equate Plus.
- Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal).
- Enjoy our discounts with GymApp.
- Complementary coffee, drinks, snacks and fruits at our Barcelona office location.
- A strong focus on personal development to support you in the evolution of your career.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe. Together, we are a family (we call ourselves Flighties).
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
