Loyal Guru’s platform solves the unique challenges of developing their retail business with next-gen loyalty initiatives, personalized offers at scale, advanced retail analytics and new opportunities for monetization.
Our solution simplifies the complexities that arise from high volumes of shoppers, transactions and data of Enterprise Retail, by collecting all data in real-time, creating a Single Source of Truth, and developing, retaining and recovering customers both online and at point-of-sale.
At Loyal Guru, we believe every retailer can become a key player in the industry when using the right tools.
We are committed to empowering our customers with smart tools that make every interaction with their clients smarter, more profitable and the purchase experience better.
The team behind
We are an international team of passionate, humble, and dynamic professionals gathering each individual’s potential and contributing in many different ways to the same mission. We do believe in an open culture to shape what we are, where bright ideas and excellence come from a great combination of enthusiasm, expertise and why not? fun ;-).
The role
As a Loyal Guru project manager, you will lead the rollout of our SaaS product in mid-large sized multicultural companies, by owning the relationship with the client during the integration process and guaranteeing a smooth experience.
Responsibilities:
Own the delivery of tightly scoped and mid-large product rollout projects, managing scope and risks to ensure delivery in line with our contractual commitments..
Engage with senior stakeholders and provide clear communication whilst showcasing your ability to build credibility and trust with both internal and external stakeholders, including in remote-first environments.
Manage client relationships as the main point of contact for client delivery, using strong interpersonal skills and clear, evidence-based, timely communication to develop trust and build an excellent working relationship.
Run discovery activities with clients, either during pre-sales activity or within the integration project, to elicit our clients’ high-level business objectives and create the delivery roadmap, collaborating with business and technology stakeholders.
Ensure roadmaps are prioritised by both business value and risk, to ensure that we are able to deliver a first release early and then continue to deliver value as frequently as daily from then on.
Proactively coordinate delivery tasks between internal and external teams to make things happen.
Be the bridge between our engineering team and the client’s technical team to lead change management and help to quickly solve technical issues or difficulties
Accurately monitor client engagements with appropriate project reporting metrics, health checks, risk management and facilitated channels. This may include weekly and monthly reports or presentations for playback to relevant internal and external stakeholders, incorporating budget requirements, resourcing needs and delivery outcomes as well as summarising issues and risks.
Responsible to achieve contractual commitments and meet deadlines by diplomatically protecting teams from unproductive distractions such as ad-hoc and unstructured stakeholder meetings.
Ensure invoicing accurately corresponds to project resource time.
Requirements:
Excellent written and verbal communication skills in English (C1)
Previous experience in Retail (mandatory).
You’re a friendly, empathic relationship-builder who likes helping people, being used to work with business stakeholders.
Organizing is your strong suit, you always work in a very structured way
You’re proactive, analytical thinker and posses problem solving skills.
You’ve a strong software development background to understand technical discussions and identify or advise required tasks.
Experience in the management of complex IT projects (multiple companies involved).
Experience with project planning and tracking tools
Knowledge of PMBOK best practices is essential (Project Management Professional (PMP) certification preferred)
Solid understanding of software as a service (SaaS) principles
Benefits:
Flexible schedule.
Fridays short days.
Birthdays day-off.
Training budget 📚 📖 and free access to O'Reilly 📚 --> Explore your capabilities and keep on learning.
We are remote-friendly! 🌍 No matter your location what's important is your contribution.
🏖 25 days of paid vacation 🏖
Wellbeing Platform
About Loyal Guru
Loyal Guru is the only Customer Data Platform Built For Retailers To Activate Loyalty.
Top-notch technology and retail expertise under one cloud-based platform to help you achieve next-level omnichannel marketing.We transform customer data into actionable loyalty programs and personalized coupons, providing retailers with an unparalleled competitive edge. Our platform helps to enhance the spend of customers no matter if they prefer shopping in-store or online.
