We are currently seeking a Project Manager focused on Events & Client Success to join our vibrant and innovative team. This position is perfect for someone with a strong background in project management and client program management in the pharmaceutical or healthcare industry. If you excel at anticipating client needs, building strong relationships and driving impactful client initiatives, we want to hear from you!
The selected person will be in charge of:
- Oversee the execution of screening events, ensuring on-time delivery and excellence (organizing end-to-end).
- Ensure that every project detail is meticulously planned and executed to delight our clients
- Manage all logistical and operational aspects of the screening programs, including hands-on tasks when necessary
- Identify opportunities to upsell and cross-sell to existing customers, enhancing their experience and generating added value
- Follow up B2B and B2B2C accounts online to ensure repeat accounts, ensuring excellent treatment of users
- Conduct regular follow-ups to ensure ongoing customer satisfaction and identify areas for improvement or additional support
- Act as the main point of contact for customers, establishing and maintaining strong relationships while addressing any issues that arise
- Collaborate closely with customers to understand their goals and needs, and use key metrics (NPS, KPIs, response times, etc.) to gain a complete view of the customer experience
- Analyze and track customer interaction data to identify improvement points, optimize satisfaction and address customer pains
- Implement improvements based on data insights to personalize solutions, increase customer value and explore upselling or cross-selling potential, ensuring that actions taken respond to specific needs and observed results
The ideal candidate is located in Madrid.
🎢 YOUR MISSION
- Deliver exceptional service and manage client needs.
- Plan and execute standout projects that capture attention and achieve client goals.
- Bring creativity and passion to every project, ensuring our offerings are anything but ordinary.
- Travel across Spain to oversee and manage events on-site, ensuring flawless execution.
- Empathize with clients to understand their unique needs and ensure their satisfaction.
- Collaborate with various departments to optimize internal processes and deliver seamless projects.
- Engage in all aspects of event logistics, including rolling up your sleeves for hands-on tasks when necessary.
- Keep clients happy and engaged between projects by consistently finding ways to exceed their expectations.
- Identify and leverage opportunities to upsell and cross-sell services to enhance the client's experience.
🚀 WHAT YOU WILL BRING ALONG TO BE SUCCESSFUL
The person who joins the company must meet the following requirements:
- Degree in Business Management, Marketing, Event Planning, or a related field.
- Proven experience in project management, with a strong track record of delivering successful projects.
- Background in the medical field (nursing, pharmacy, etc.) with experience in planning and executing health campaigns is highly valued.
- Spanish native and English at a professional level (oral, written, and read).
- Excellent communication skills and the ability to build strong client relationships.
- Strong organizational skills, attention to detail, and a perfectionist attitude.
- Willingness to travel across Spain.
- Empathy and a client-centric approach to ensure high levels of client satisfaction.
- Proactive mindset, able to find solutions independently and work autonomously
- A passion to building a better healthcare system
We offer
- The opportunity to work in a growing start-up.
- Professional development within the company.
- Being part of a team with strong values and commitment to health.
- The satisfaction of contributing to a positive impact on people's lives.
- A dynamic and collaborative work environment.
- Autonomy and responsibility from day one.
- Constant opportunities for learning and growth.
- Competitive salary to be discussed during the interview.
🩸 ABOUT US:
At Ailin, our mission is to enhance people's lives by providing accessible and convenient healthcare solutions. We empower individuals to take control of their health through easy access to lab testing. Since our launch in 2022, our team has been dedicated to delivering innovative healthcare solutions that make a meaningful impact on people's lives.
