Key responsibilities:
- Help strengthen Deliverea renowned CS support by providing exceptional and timely customer service.
- Own the ultimate customers success, including customer onboarding, product adoption, product satisfaction
- Ensure that customers obtain maximum value from their investment by fully leveraging our knowledge and experience with their subscription and services.
- Develop and expand the depth and breadth of the client relationships enabling a strategic value-added solutions-based relationship.
- Manage the onboarding of new customers: Orchestrate onboarding program through certain activities, such as initial orientation and discovering business objectives, and working cross-functionally to proactively manage each customer's successful deployment
- Build a regular cadence with customers to review progress and achievement of goals, provide valuable input and advice and act as the customer advocate.
- Prioritize customer demands and needs across several communication methods.
- Provide feedback to product, sales and marketing teams on the usage of the platform, new use cases, requested features and more.
- Prepare and deliver content to educate customers in the business value of Deliverea and leverage other programs to continue adding both technical and business value to customers.
- Build ad-hoc internal analysis of our customer base towards identifying best practices, industry trends.
Essential requirements:
- Proficiency in SCRUM methodology.
- Experience in managing integrations via API.
- Previous experience in consulting and/or implementation processes of technological solutions on e-commerce platforms, ERP, and WMS.
- Resourceful, with the ability to provide solutions to challenges posed by clients, focusing on increasing value and minimizing execution times.
- Autonomy in decision-making.
Profile:
The top candidate has 3-5 years of experience and a proven track record of management complex integrations processes in the enterprise software industry.
Having a strong understanding of the software market and the technology industry is essential.
Also, data-driven mindset to support effective project behavior, leadership skills and working collaboratively with other teams are required.
Benefits and compensation package:
The selected candidate will play a key role in the Project execution. It should be emphasized that our product offers a unique service to mid- market and enterprise clients.
Deliverea fosters an entrepreneurial atmosphere that empowers individuals to define and execute their own concepts.
The compensation package includes competitive remuneration, bonus schemes, and perks.
A strong team spirit characterizes the company culture, and the work environment is dynamic and fast-paced. Moreover, the role presents the opportunity to engage with state-of-the-art software and technology applied to logistics.
We highly recommend seasoned Project managers with results-oriented mindsets and expertise in the software industry to apply for this exciting opportunity.
