FCM Travel is one of the largest and fastest-growing global business travel management companies with a worldwide reach of almost 100 countries. Despite our size, we are still among the disruptors in the corporate travel industry. We put the customer at the centre of everything we do, and we are driven to build an agile and customisable travel technology platform that anticipates and solves the needs of each business. We also pride ourselves on having a bit of an edge. We strive not to be #1 but the #1 alternative. See our video to discover who we are, or read more about us at www.fcmtravel.com, and concretely about the FCM Digital team here https://fcmdigital.factorialhr.es/#team
About the Team & Project
The FCM Digital team is a small, nimble team making a giant impact! We aim to create a new digital experience to transform the corporate travel technology ecosystem. Acting as a start-up within a larger organisation, our technology is stable and mature, providing a seamless user experience through various third-party online booking tools (OBTs). As we aim to enhance our user journey by integrating more of the booking experience within our platform. We are all about maximising flexibility while maintaining the highest degree of user experience.
We strongly believe that success is a team effort. We ideate together, create together, fail together, learn together, and succeed together. Using an agile development methodology, our teams "shape ideas" until we feel they are ready for us to build meaningful products that our end customers love to use. If you are passionate about exploring, can navigate using a North Star, are dedicated to delivering and driven to solve customer problems, then the FCM Digital team is for you.
Project Overview
Our goal is to create a seamless, global booking experience that integrates directly into the FCM platform, reducing reliance on external Online Booking Tools (OBTs) for user experience functionalities. This project involves collaborating with a leading third-party provider to leverage their APIs while developing a custom user experience (UX) that meets our high standards and improves the booking experience for our travellers across different regions.
To achieve this, we are building a mobile-first, highly scalable platform that delivers a unified experience for travellers, bookers, approvers, and managers. This project will allow FCM to offer a truly global solution, supporting travellers consistently across multiple regions.
The Role
As PMO, you’ll be integral to the success of this strategic partnership and platform integration. You’ll manage cross-functional alignment, track project milestones, and facilitate smooth communication between internal and external teams, especially with our third-party partner. You’ll also ensure we meet global standards and provide a consistent, high-quality user experience across regions.
Key Responsibilities
- Cross-Team Coordination: Collaborate with FCM’s development teams, product, MDs , FCGT Stakeholder & external teams, especially with our third-party partner and to ensure project alignment and integration.
- Stakeholder Engagement: Actively engage with internal teams and our third-party partner to align project goals and manage dependencies.
- Risk Management: Identify and address potential project risks early, with clear escalation paths for resolution.
- Deliverable Tracking: Develop dashboards to track project progress, milestones, and risks, ensuring transparent communication across stakeholders.
- Global Governance: Establish a governance framework to oversee the global implementation, with shared ownership and accountability for project outcomes. You will be part of the Product team that works on missions to build our next generation digital platform for travellers, bookers, approvers and managers.
The Expectations
Holistic Vision: Ability to see the big picture and understand how each detail fits into our overarching project goals.
- Proactive Escalation: Comfortable identifying issues and escalating them early, preventing minor issues from becoming significant roadblocks.
- Strong Negotiator: Skilled in influencing stakeholders across departments to ensure alignment and maintain project momentum.
- Agility in Decision-Making: Adept at balancing speed with attention to detail, ensuring timelines are met without sacrificing quality.
What You Bring
Experience: 5+ years in a PMO role, with a demonstrated ability to manage complex, multi-stakeholder projects. Experience managing projects involving product development and third-party partnerships.
- Industry Knowledge: Background in travel industry a plus; familiarity with OBTs and third-party travel integrations highly valued.
- Technical Insight: Experience with API-driven projects, preferably in a decentralized, multi-regional setup.
- Certification: Project management certifications (e.g., PMP, PRINCE2) are highly valued. Skilled in agile methodologies and experienced in delivering projects in fast-paced, iterative environments.
- Communication Skills: Proficiency in English; Spanish or Greek is a plus.
- Adaptability: Proven track record of adapting to the demands of a dynamic, decentralized organization with a proactive, “can-do” attitude.
The Work Environment
We are dedicated to help you grow as a professional. We have a dedicated budget allocated to Product Managers in one of the best product schools worldwide (Reforge), language classes, courses and conferences, and learning within the team.
- We are a flexible team that can work remotely or in several offices across Europe.
- There will be occasional travel to meet face-to-face with colleagues.
- You can set your work schedule to suit your work-life balance (as long as you are available during some core hours to collaborate with the team).
- You will have a budget to choose an office technology setup that works for you.
- You will be part of a dynamic, energetic team committed to everyone's success.
