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IT Support Technician in
Madrid
Job Description
User´s support: remote and on-site support. (Connect remotely to other computers in Europe division) Microsoft System Administration: basic level. Manage Active Directory: create accounts, users, groups and distribution lists. Exchange: Acknowledge to user email administration Give support in Europe Traveling to all Ria´s stores. Experience with ticketing system tools (Manage Engine and Jira) Phone support for internal users. Incident Management (SLA) Acknowledge about Network devices (medium level) (Routers, Switches, Firewall)Document incidents/Problems in Ria´store applications Generate reporting | Impact analysis Able to work in a fast-paced environment and analyze/troubleshoot complex problems Update and manage Support and Incident tickets
Responsibilities
User´s support: remote and on-site support. (Connect remotely to other computers in Europe division) Microsoft System Administration: basic level. Manage Active Directory: create accounts, users, groups and distribution lists. Exchange: Acknowledge to user email administration Give support in Europe Traveling to all Ria´s stores. Experience with ticketing system tools (Manage Engine and Jira) Phone support for internal users. Incident Management (SLA) Acknowledge about Network devices (medium level) (Routers, Switches, Firewall)Document incidents/Problems in Ria´store applications Generate reporting | Impact analysis Able to work in a fast-paced environment and analyze/troubleshoot complex problems Update and manage Support and Incident tickets
Qualifications
Title in system administration and network. Acknowledge of an Infrastructure (Switches, Routers, Servers, Workstation and Printers) Acknowledge of microcomputing. Medium - High English Level. Other technical skills desiredNetworkingUnderstanding of TCP/IP Assembly Telecom rack Availability to give On-duty support and overtime. Time flexibility High availability to Travel
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