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Genesys Cloud Engineer in Madrid


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Job Description

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

We are looking for a hard working and experienced Genesys Consultant to join our team here at Sabio.

What we need

The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

The Job

Work with the team to design and build:
  • Genesys automate service, reporting, and multi-channel solutions
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.


  • Education: bachelor's degree in information technology, telecom, math, or a related major.
  • 2+ Years’ experience with Genesys PureEngage and/or PureCloud product
  • Experience as a voice network engineer designing and deploying contact center solutions.
  • Be able to reverse engineer existing solutions to construct new platforms based on Genesys technology.
  • Being able to translate customer requirements into sound designs and efficient implementations.
  • Good communication skills.
  • Analytical, organisational and problem- solving skills.  
  • A good level of written and spoken English.
Bonus skills 
  • Integration with Customer Information Systems using web services, REST APIs.


This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

About Sabio


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