Hubtype is building tools that help companies communicate with their customers on messaging apps like WhatsApp or Telegram. Some of the largest companies in Europe (like EPSON, Levi's, Volkswagen or Allianz) use our products to attend to millions of customers every month. Our mission is to create better business-consumer relationships by embracing simple, meaningful, and customer-centric communication.
We are growing fast and we're in a unique position to become the leaders in the EU conversational apps space thanks to our award-winning, open-source chatbot technology, and exclusive partnerships.
About the role
The goal of a Professional Services Engineering Manager is to make sure engineers in the Professional Services Team perform at their best and in the client’s interest.
This role is the bridge between Project Managers and Solutions Engineers and also collaborates closely with other stakeholders within the company (CTO, Customer Success Managers and Product Managers).
This job has 3 main legs:
- Directly managing all engineers in the Professional Services Team (1:1s, Performance Reviews, Recruiting, Coaching, Career Path, etc)
- Being in close contact with clients in order to make sure onboardings to the Hubytpe platform meet their expectations from a technical point of view: understanding requirements, identifying integrations and technical complexity, make sure we have the resources and capacity to deliver projects on time. This is a shared responsibility with Project Managers.
- Daily management of projects, tasks, risks, and dependencies. Identifying bottlenecks, and establishing processes and best practices within the Professional Services technical team. This is a shared responsibility with the Professional Services Delivery Lead.
Primary Responsibilities
- Work with PM/ED/EL/Designer to create OKRs for the Services Team
- Determine squad/team makeup & hiring needs
- Source engineers and work with recruiting to ensure the hiring process run smoothly. Make the final hiring decision
- Ensure engineers understand how the work they are doing ladders up to OKRs & wider company goals
- Ensure engineers have the skills needed to support their squad by encouranging and monitoring Learning Initiatives; Coach engineers to set personal goals & assist in defining steps to achieve them
- Apply the Performance Management Process: ensuring every engineer gets enough feedback trough the daily feedback, 1:1 & Quarter Performance Reviews.
- Be a sponsor for engineers so they have access to growth opportunities they wouldn’t otherwise have on their own. Make sure ELs are aware of growth & learning opportunities engineers are looking for so they can enable that if possible
- Be the technical front face with customers, answering technical doubts, understanding requirements and interfacing with technical leaders on the customer side.
- Apply frameworks (Agile, SCRUM, etc) to make sure the team is performing at its maximum capacity to delivering projects on time and at the highest levels of quality.
